1.How do I place an order at the Kids around online store?
Placing an order is easy and can be done in several ways: - Search for an item by name or reference in the search bar - Browse the catalog and discover our collections - Check out our featured looks and inspirations in our dedicated section - Click on the item you’d like to purchase, choose your favorite color and size, then click "Add to basket".
To finalize your order, click on the basket icon [icon] at the top right of your screen and follow the 4-step ordering process. You will need to either log in or register for a new account. Once these actions have been completed, you will receive an order confirmation and summary by email.
2.How do I know if my order was successful?
Once your payment has been confirmed, you will receive a confirmation e-mail summarizing your order information.
3.Can I change or cancel my order after it’s been confirmed?
Unfortunately, your order cannot be changed or canceled once it’s been confirmed by our logistics deparment. You can, however, make an exchange once you receive your initial product.
4.How do I know if an item is available?
There are two ways in which we inform you of lack of availability in our catalog: - if all sizes of an article are out of stock, a "Not Available" thumbnail will appear on the product image in the catalog - if only certain sizes are out of stock, you will not be able to select them when adding them to your basket. If, in a rare occurrence, a product were to be out of stock after you have already placed an order, you will be notified by email. The product in question will not be charged to you or debited from your account.
5.Can I have an order gift wrapped?
Yes, Kids around will gift wrap your order in an elegant box along with a card displaying any message you like. Simply choose the option "Gift box and Message card" in your basket. You will be charged $6 for this service.
6.What payment methods are available?
Payment can be made by debit or credit card. We accept Visa, MasterCard, American Express and PayPal.
7.Are my online payments secure?
Your purchases on kidsaround.com are entirely safe. Payments are handled by our third-party online payment specialist, Dalenys, through their Kids around payment page. Kids around has no access to your banking data, which is transmitted in encrypted form. We have also opted for SSL (Secure Socket Layer) encryption to protect all of your browsing on our site and ensure the confidentiality of all sensitive data related to your personal and payment information.
8.What if my online payment is declined?
If your online payment is declined, we first recommend that you double-check the bank information you have entered and try again. If the problem persists, we suggest that you contact your bank to help resolve the situation. If you do not receive a satisfactory response from your bank, please contact our Customer Service Team.
9.What shipping methods do you use? How long will it take?
Kids around ships to the continental United States via FedEx with a flat-rate shipping fee of $15. Once your order has been confirmed, it will be delivered within 4 to 5 business days.
We also offer free shipping on orders over $200.
Please note that personalized items require additional time to prepare.
10.Are there any applicable customs duties?
Kids around will take care of any applicable customs duties related to shipment. If you happen to encounter a customs issue with your order, please do not hesitate to contact us. Please see our “Shipping and Returns” section for more information.
11.Can I track my order?
After your order has been confirmed and prepared, you will receive a shipping confirmation email with your tracking information, which you can follow via FedEx: https://www.fedex.com/en-us/tracking.html. You can also track your order by logging into your account on the Kids around website.
12.What happens if FedEx delivers the package when I'm not there?
If no one is at the provided address when FedEx attempts to make the delivery, a delivery notice will be left in your mailbox and the driver will either attempt re-delivery (up to 3 times) or it will be held at a nearby FedEx facility for pick up. If you cannot pick up the package within 14 days of the date the delivery notice was left, the package will be returned to us. You will then need to place a new order if you want to receive the products in question.
13.What is your returns policy?
You have 30 days upon shipment confirmation to return an item. The article must be in perfect condition, in its original packaging and accompanied by any accessories (tags, bag, extra gift, box, etc.). Please note that you are responsible for creating the return shipping label and the costs associated.
Once the returned product is received and approved, we will refund you the cost of the product (not including shipping costs).
All personalized items are non-refundable and non-exchangeable.
14.How do I return a product?
To return a product, follow these steps: - Sign into your account - In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" – Print the returns form provided, and then follow the link to FedEx to fill out a return label to print – Pack the products to be returned, put the returns form into the package and then paste the return label on the package. Drop the package off with your carrier. You will be refunded the product price (minus delivery costs) within 15 days of receipt of the returned product.
15.What should I do if a product is damaged in shipping or isn’t the product I ordered?If any of the goods received are damaged or do not correspond with the order you placed, you can return the item in question free of charge by following the return procedure, stating clearly the reason for your return. You will then be refunded for the product price and any delivery costs within 15 days of receipt of the returned product.
16.Can I return a gift I received?
Unfortunately, we cannot process returns on gifted products. We can, however, offer store credit in the form of a digital gift card.
17.If I’m eligible for a refund, when will I receive it?
Refunds are made within 15 days of our receipt of your returned product. You will then receive an email informing you that the refund has been made. Under no circumstances will Kids around credit any bank card other than the one used to place the order.
18.Do I have to create an account in order to place an order?
Yes, you need to create a free account before you can place an order. This will give you access to all information relating to your purchases and allow you to save time on your next order. The information you enter when creating your account is required in order to process your orders and will never be disclosed to third parties.
19.I forgot my password, what do I do?
Just click "Forgot password" on our login page. A new password will be sent to your account’s email address. Don't forget to change your password in "My dashboard".
20.Is my personal data safe with you?
Your personal data, such as your address and phone number, is needed in order to process your orders. Unless we are given your explicit agreement, it will never be passed on to third parties. In accordance with the Data Protection Act (Loi Informatique et Libertés of 6 January 1978), you have the right to access, modify or object to any data pertaining to you. In order to exercise this right, please contact us by visiting the Contact Us page.
21.How do Kids around gift cards work?
Kids around has gift cards for all budgets! They remain valid for one year from the time of purchase.
The lucky recipients will receive their digital gift cards by email and can use them to pay for orders of their choosing at the us.kidsaround.com online store.
Tip: We recommend that you double check that the recipient has successfully received the email, as it could land in a spam folder.
If you wish to return an order paid for with a gift card, the gift card will be re-credited for the corresponding amount.
Please note that the gift cards themselves are non-refundable.
22.How does the Wish List work?
You can create a Wish List by clicking on the icon at the top of your screen. In order to view the list the next time you visit the site, you will need to login or create a new account. Please note that items placed in your Wish List are not reserved!
23.Can I cancel my order?Please reach out to our Customer Service team at firstname.lastname@example.org if you wish to cancel your order. Once your order is placed and confirmed, it is then entered in our system to be processed for shipping. This is done in order to keep our expedited delivery times from our warehouse in France. Unfortunately this means we are unable to guarantee a cancelation of your order once placed.