Shipping and returns


Shipping methods and times

Kids around ships to the continental United States (48 states). You will receive your delivery within 6 days of confirming your order.

* Please Note: DHL is currently having delays at customs - please reach out to our Customer Service if your order has not shown movement after 10 business days*

Kids around provides free shipping on orders from $150.

For orders under this amount, a shipping fee of $15 for home deliveries will be charged.

Processing your order

Once you have confirmed payment, your order will be sent to our logistics department, which will then carefully prepare your order for safe shipping.

We are unable to process cancellation requests due to expedited processing times. 

If you choose the "Gift Wrap" option, your items will be wrapped in crepe paper and shipped in an elegant box decorated in the Kids around colors, along with your message printed on an attractive card.

Your order will be delivered shortly after confirmation to DHL, and you will immediately receive a shipping confirmation email. This email will indicate the products being shipped, as well as your package's tracking number so that you can track your delivery at https://www.dhl.com/us-en/home/tracking.html . 

Please be aware you may be asked to provide your Social Security Number for US Customs purposes; this is typically for orders over $500.

Kids around will cover any applicable customs duties. If you are contacted by DHL or U.S. Customs and Border Protection about customs duties on your order, please reach out to our Customer Service team at contact@us.kidsaround.com for  assistance.

Returns

In order to obtain a refund on a returned item, you must submit a request to return your article as well as ship the article back to us within 30 business days of order shipment confirmation. Any return request or shipment made after the 30 day period will not be refunded.

The article must be in perfect condition, in its original packaging and accompanied by any accessories (tags, bag, extra gift, box, etc.).

All personalized items are non-refundable and non-exchangeable. 

To request a return, you must first initiate the process through your customer account. Please note that you will need to print both: A returns form from your customer account & A shipping label, the cost of which will be at your expense (except in instances of Kids around error).  

 To initiate a return:

  1. Sign into your account
  2. In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" 
  3. Print the return form.
  4. Place the product(s) and return form in a box.*
    *Note: Failure to include your return form within your package will result in a delay in processing your return and refund. 
  5. Print a label from a carrier of your choice, and then affix the label on the package and drop off at a nearby post office. Below is the return address:

CWF USA LLC
WeWork c/o Kelsey Rojas
500 7th Avenue, 8th Floor
New York, NY 10018


You will be refunded the product price (minus all shipping costs*) within 10 business days of receipt of the returned product, should it meet the aforementioned packing requirements.

Please note that processing times may be longer for any returns that do not follow the indicated procedure.

Once the returned article arrives and is processed by our team, we will refund you for the price of the product (minus shipping costs*).

*Purchases made BEFORE December 23, 2022 are eligible a refund due to Holiday returns being extended until JANUARY 7, 2023*

We are currently unable to offer item exchanges. As a result, we advise that you return any products that do not meet your requirements and place another order for your preferred product.

Please note that products purchased at another retailer may not be returned via our online shop. 

Exchanges

If you wish to make an exchange on a product you have purchased, you must first initiate a return through your account on our website, and then place a new order for the desired product.

When providing a return reason, please mention that you wish to exchange the product so that our team can provide you with a code for Free Shipping on your replacement order. You will receive this code as an email once your return has been processed, around the same time your order is refunded. 

The process is much like the return process (listed above). The returned article must be in perfect condition, in its original packaging and accompanied by any accessories (tags, bag, extra gift, box, etc.).

* You as the customer have the financial responsibility for your return shipment. Also, if the return is not initiated through your account, please include your original order number with the package or on the return label. *